Refund Policy

1.Subscriptions

You may cancel your subscription at any time.

When you cancel:

• ·Your subscription will not renew at the end of the current billing period.
• ·You will continue to have access to your subscription benefits until the end of the period you have already paid for.
• ·Cancellation does not automatically provide a refund for the current billing period.
• ·We generally do not provide partial or prorated refunds for unused subscription time.

Unless otherwise required by applicable law, subscription payments already processed are non-refundable.

2.Render Packs and Pay-As-You-Go Credits

Purchases of render credits, generation credits, or other pay-as-you-go packages are generally non-refundable once any portion of the purchased credits has been used.

If you purchased a credit pack by mistake and none of the credits have been used, you may contact our support team. We will review refund requests on a case-by-case basis.

Submitting a refund request does not guarantee approval.

3.AI-Generated Results

RealSkin Lab uses artificial intelligence to generate images and other creative outputs. Because AI-generated content can vary based on prompts, settings, models, generation parameters, and other factors, specific creative outcomes cannot be guaranteed.

Results may vary, and dissatisfaction with the creative, artistic, visual, or aesthetic outcome of a successfully completed render does not, by itself, qualify the purchase for a refund.

A render is generally considered successfully delivered when the generation process completes and the resulting output is made available to your account.

Users are encouraged to carefully review prompts, settings, reference images, and other generation options before submitting a render.

4.Technical Failures

If a verified technical issue prevents RealSkin Lab from providing the service you purchased, we may, depending on the circumstances:

• ·Restore or replace the affected credits;
• ·Provide replacement credits;
• ·Regenerate the affected render; or
• ·Issue a full or partial refund where appropriate.

Examples of technical issues may include a failed generation, a system error, or another verified failure where a purchased render was not successfully delivered.

Technical issues will be evaluated based on our system records and available transaction or generation data.

5.Duplicate Charges and Billing Errors

If you believe you were charged more than once for the same transaction, charged an incorrect amount, or experienced another billing error, please contact us as soon as possible.

We will investigate the transaction and, where appropriate, correct the billing error or issue a refund.

6.Refund Processing

Approved refunds will generally be returned to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.

RealSkin Lab does not control processing times imposed by third-party payment providers.

7.Credits, Bonuses, and Promotional Items

Promotional credits, complimentary credits, bonus credits, trial credits, referral credits, or other credits provided without direct payment generally have no cash value and are not eligible for refunds or cash redemption.

If a transaction containing both purchased and promotional credits is refunded, RealSkin Lab may remove any associated promotional or bonus credits from the account.

8.Chargebacks and Payment Disputes

If you experience a billing issue, we encourage you to contact RealSkin Lab support before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

We reserve the right to restrict or suspend account access where a payment has been reversed, disputed, or charged back, subject to applicable law and the circumstances of the dispute.

9.Abuse and Fraud

RealSkin Lab reserves the right to deny refund requests that we reasonably believe involve fraud, abuse, misuse of the service, repeated refund attempts, manipulation of credits, or other activity intended to obtain services without payment.

We may also restrict or terminate accounts involved in fraudulent or abusive activity in accordance with our Terms of Service.

10.Discretionary Refunds

Refunds, replacement credits, or other accommodations that are not specifically required under this Refund Policy may be provided at RealSkin Lab's sole discretion.

Providing a refund, credit, or exception in one situation does not obligate RealSkin Lab to provide the same accommodation in future situations.

11.Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any refund, cancellation, or consumer protection rights that cannot legally be waived under applicable law.

Where mandatory consumer protection laws provide rights that conflict with this Refund Policy, those mandatory rights will apply.

12.Contact Us

If you have a billing, refund, or payment-related issue, please contact:

To help us investigate your request efficiently, please include:

Echoes of Intrigue LLC
11806 Bruce B. Downs Blvd. #1112
Tampa, FL 33612
Email: support@therealskinlab.com

• ·The email address associated with your RealSkin Lab account;
• ·The relevant transaction or order details;
• ·The approximate date of purchase;
• ·A description of the issue; and
• ·Any supporting information that may help us review the request.

We may request additional information where necessary to verify the transaction or investigate the issue.